Profile

·          Experienced customer service representative, telecom provisioner and project manager.

·          Effective leader who is able to motivate team to complete work and accomplish goals on time.

·          Practical problem solver with exceptional analytical, creative, and communication skills.

 

Experience

Project Manager

Convergenz, Overland Park, KS           09/11-03/13

·          Worked as contractor, assigned location was Ericsson in Irvine, CA

·          Duties included taking and managing calls from field and switch technicians. Worked to resolve various problems encountered during cellular tower installation. Coordination of group efforts was key.

·          Special projects as assigned.

 

ASR Provisioner

Tek Systems, Irvine, California 3/09 –9/11

·          Worked as contractor, assigned location was Verizon Wireless and Vinculums (ATT Mobility).

·          Duties included sending ASR’s to various ILECS for installs, upgrades, moves and disconnects of T1, DS3, OC3, Ethernet and trunks.

·          Special projects as assigned.

·          Cost Savings responsibilities.

·          I was hired with Vinculums as a full time employee between 7/11 - 9/11.

 

ASR Provisioner

Trinite Inc., Irvine, California  9/06 –2/07

·          Worked as contractor assigned location was Nextel/Sprint. Second assignment.

·          Duties included sending ASR’s to various ILECS for installs, upgrades, moves and disconnects of T1 circuits and trunks.

·          Special projects (disconnects and consolidation) as assigned.

 

Account Relationship Manager

XO Communications, Los Angeles, California8/1/05– 4/7/06

·          Worked as an account relationship manager with the XO Communications commercial sales department.

·          Provided account level customer support to a base of top revenue generating customers.

·          Responsible for revenue protection/churn/account retention and product penetration where appropriate.

·          Responsible for contract renewal and account “saves” in assigned portfolio.

·          Manages trouble tickets in repair system and intervene when necessary.

·          Collections on accounts receivable when necessary.

 

 

ASR Provisioner

Trinite Inc., Irvine, California 12/04-7/05

·          Worked as contactor assigned location was Nextel/Sprint.

·          Duties included sending ASR’s to various ILECS for installs, upgrades, moves and disconnects of T1 circuits and trunks.

·          Special projects (disconnects and consolidation) as assigned.

 

 

Circuit Designer and ASR Provisioner

XO Communications, Irvine, CA and Denver, CO      8/99 – 9/04

·          Designed and processed orders from DS0 through OC level circuits.

·          Interfaced with engineering, provisioning, field technicians and project coordinators throughout the implementation process. 

·          Designed all levels of circuits on and off net.

·          Maintained all necessary optical ring capacity.

·          Handled network capacity inquiries from sales and technical engineers.

·          Worked as lead circuit designer for 1 1/2 years.

·          During our company’s transition into TBS I served as the subject matter expert (SME) and trainer for our department.

 

Customer Service Representative

SBC Pasadena, California10/98 – 2/99

·          Handled customer requests, inquiries and complaints.

·          Recommended and sold products on a measured basis.

·          Provided outstanding customer service and completed work with a high level of accuracy while following company policy.

·          Worked in various computer systems and handled inbound calls dealing with issues such a new service, transfers and changes to existing telephone service.

 

Account Receivable Technician

Central Accounting Division, U.S. Army Vicenza, Italy12/95- 5/98

·          Responsible for the accounting and management of Utilities Tax Exemption Program.

·          Duties included billing, refunding and record keeping for approximately 1500 customers.

·          Responsible for end of the month reconciliation of both Accounts Receivable and Accounts Payable divisions.

 

Education:

BA Psychology: Cal Poly Pomona, 2014 (Full time student 3/13 – 3/14)

AA General Studies:  Hartnell College, 1992